This was the BEST experience I have ever had looking for /buying a car. Bob Staples made the entire process seamless & enjoyable. I would recommend Bob to any friend. This experience makes me consider sticking to a Buick/GMC.
Caroline, we sincerely appreciate your feedback. Each employee is a valued member of the Todd Wenzel Buick GMC of Westland team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Thank you for taking the time to share your feedback, Isa. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again for scheduled maintenance down the road. Thanks!
I went to get my 2nd free oil change...I noticed right after I checked my car in and that I had a two hour wait...that was good except my cell phone had died and had in the waiting are an allergic reaction to a new medicine...I sat in the dealer for two hours totally broken out with hives... Please all places should have an emergency kit...with items especially benadryl.
I scheduled routine service for my Buick as well as service to locate and fix a rattle behind the driver side (appears to be soothing related to the top. I was advised that the car would be kept and I would be provided with a loaner. I arrived and no loaner was available. I now have to make another appointment which will require taking time off from work. In addition, after the routine service was completed, the tech failed to replace valve caps to the passenger side tires. Now, I have to purchase new ones. Very poor service and poor reflection on GM and Buick.
Russell - thank you for taking the time to write about your experience at our dealership. All of us at Todd Wenzel Buick GMC of Westland pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Todd Wenzel Buick GMC of Westland sales team would like to thank you for coming in and we hope to see you again in the near future.