iThe whole Todd Wenzel Buick GMC of Westland team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Paid for oil change plus tire rotation, but said they were unable to rotate the tires. Which was fine but they didn't change the price I was charged since it was a package deal. Also the car was not washed after either. Will not come back for any service issues.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Todd Wenzel Buick GMC of Westland team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Brian - thank you for sharing this great feedback with us. The goal of our service department at Todd Wenzel Buick GMC of Westland is taking care of our customers. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
They greet you with a smile and make you feel like your their only customer! The service is quick and always very close to their estimated time of repair. When your vehicle is done they come and get you personally from the lounge and tell you any other details about the repair, if any. You don't have to listen for your name to be announced over a load speaker like a lot of dealerships. Thank You for such awesome service.
Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Todd Wenzel Buick GMC of Westland, we always strive for service excellence. Let us know if we can do anything else and thanks again!
Christopher, we sincerely appreciate your feedback. Each employee is a valued member of the Todd Wenzel Buick GMC of Westland team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Very professional. Had all work completed, including 2 recalls, in less than 1.5 hours.
Very happy with this dealership. Service Dept. people are great, and I have been doing business with my Salesman, Bob Staples, for over 40 years. Bought literally hundreds of cars with him.
Theodore, we appreciate your kind words. The entire service department at Todd Wenzel Buick GMC of Westland thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
We love hearing feedback from our customers and are glad that your service visit went so well! We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
I was charged nearly $600 to fix a low iolite pressure issue. I was told it was the oil pressure switch and filter. I still have the same problem. I took it to another machanic for evaluation and found out it's actually the oil pump itself. I don't feel that I was dealt with honestly and it is a matter that needs to be addressed immediately. I will get the work done ,but not at this dealership.
We apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Thank you for taking the time to share your feedback, Kevin. Each employee is a valued member of the Todd Wenzel Buick GMC of Westland team and all of us are focused on providing great service! We look forward to seeing you again soon. Thanks!
The whole Todd Wenzel Buick GMC of Westland team would like to thank you for this great feedback on your visit to our service department. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Seth in the service dept is a excellent employee. He made sure I was taken care of immediately and lined up a loaner vehicle without hesitation
My vehicle was fixed in a timely manner and back to me the same day.
We love hearing from our customers so thank you for taking the time write this feedback. It's wonderful to hear that our staff at Todd Wenzel Buick GMC of Westland was able to deliver such a great experience! We really appreciate this feedback and we will share it with them. Thanks again and if you have any questions about the work that was done please feel free to contact us.
i stop going to my dealership Chevrolet cause they was slow and high. started coming to gmc to get oil,and replace of head lights. the cost was great so i can back,then they tried to change the price on me,just to replace a head bulb light i always bring in the bulb. will not be back if price is to high.