My service writer was great, but there were other employees complaining about being short staffed and how other employees show up when they want and so on. Not very professional, add this to the last oil change visit I made they put 2 quarts of extra oil in causing a nice white smoke show out of my Enclave...just not real impressed with your service center overall, honestly get way more professional treatment from a quick lube place.
Everything was good except the process of making a service appointment. I tried to make the appointment online like I did previously, but could not find a way to do that. Then I called and pushed the prompt for service appointments and that didn’t work. Finally I pressed a different prompt and apologized to the person who answered and they transferred me. When I arrived for service, they had no record of my appointment. If you truly want people to come to you for service, make the process more user friendly. There are other places to get service work done!!
I came in for oil change and tire rotation. I pretty sure they didn’t rotate and I say this because one of my tires was low and it is still low and I’m the same location. I was missing a cap on one of my tires I thought they might put one on for me. The shop was really busy and they finished real quick so I figured something was up with that.