Check engine light came on and took in for service. Concerned about the time taken from the original appointment (Wed 12/12) to when the vehicle was first looked at which was 4 business days after it was dropped off (Tues 12/18). When a person schedules a appointment it gives the impression that it would be looked within a reasonable amount of time. The tech was "backed up" and when it was looked at, the codes that he received required "additional time to diagnose". On 12/21 the vehicle was still not ready and due to the holiday they did not know when it would be. It was not until 12/27 that we received a call that it was ready to be picked up. I was unable to get the vehicle until 12/31 as I was out of town. This was warranty work and the tech was paid a total of 1.3 hours to correct and replace a glow plug. My 3 star rating is based on the length of time it took to correct this problem. I would give a 5 star rating to the service advisors who made sure that I was satisfied loaner vehicle in which I needed to use for out of town holiday travel. I have and will continue to use and recommend the dealer and am hoping that this type of delay with future service would not happen again.
I have purchased several vehicles from Don McTaggart through the years and this experience did not disappoint. Don secured a great vehicle for me with all the perks I wanted. As always, Don was super helpful and professional. I do not remember his name, but the financial agent that finalized the paperwork with me was also very professional and efficient. I especially enjoyed my experience with Reilly (sp?) - she was great in explaining all the features, ensuring that they were all set up properly and frankly making me feel very comfortable with the vehicle. As always, a great dealership to work with (just wish I saw more women working in management and on the sales floor).