Your dealership had been the worst experience I've ever had buying a new vehicle and I have buy a lot of vehicles, I buy at least one new vehicle a year and some years I but up to three. I would never recommend your dealership to anyone!
The gentleman that assisted me was very nice and helpful when it came to answering a couple questions that I had regarding the maintainence of my vehicle. I loved the unexpected Saturday discount that I received. I was very pleased.
I took my vehicle in for an oil change and to check on an exhaust sound as part of the courtesy inspection I was told that it would not be a charge. Discovered a small hole. Because I didn't agree to the $1,400.00 cost to repair/replace, I was charged 150.00+ for this assessment. After all the fluff charges, the final bill was well over $250.00. In addition, they did not reset my oil change light or provide a sticker on my window as normal protocol. I'm a longtime customer and felt taken advantage of. I would like to speak with the GM. Terrence Franklin 734-756-3678
James took care of check-in and release of vehicle in service area. Very professional & considerate. Took extra time with other customers to insure everything was handled and customers were comfortable. James went above & beyond to assist me while checking out. Just a gentleman, a good person, an asset to your organization, a keeper. Keep this man around. Thank you again James, I appreciate your kindness.
I called and got a same day appointment which I was happy about. When I turned over my truck to the service guy, he said it would take 45 minutes for my oil change. However after that, the rest of my experience was awful. The waiting room was dirty. I asked the customer service agent about replenishing some coffee and she made it and then forgot about it so no one could get access to it. After two hours of waiting I asked that same customer service agent about the status of my truck. She then went and checked on it and said it was ready. I got the feeling that if I hadn���t asked her about my truck I would���ve sat there another hour. When I went to get my truck the service manager apologized but never offered an explanation as to why it took two hours for an oil change that was only suppose to take 45 minutes.
Overall was ok. Many employees in service were not wearing masks, even when they were in customers vehicles. One of the employees (male with beard) in service was very rude to me and other customers. Another employee who checked me in and out was very friendly. I don���t remember her name but she redeemed my experience.
My GMC Acadia 2020 has been for repair in Westland, Mi for 8 months. I want my money back for all this months while I was making payments and I want this car back. I don't want to drive it anymore for safety reasons. Thank you, Maryann