Made appointment for 4:00pm arrived at 3:45. Appointment was for oil change, tire rotation, and all points inspection. Appointment was not finished until 6:10pm. What is the point of making such an appointment and being prompt/on time if the appointment is not with held. I told service manager I personally could have done oil change and tire rotation in my driveway in a 30min time frame. Also, the service writer went out to help set tire pressure system to help speed up process. I understand at times things get busy and places may be short handed but unfortunately this is not the first time this scenario has happened. I lease two vehicle's currently from this dealer and have had 5 others in the years past. Seems to me as time goes on service is lacking its not terrible just not the same as years past.
I’m leasing a 2019 Acadia. It was hit by a 70year old man that should probably not be driving. Anyhow I could have taken it anywhere to get repaired but I took it to Todd Wendzel Dealership because that’s were I’m leasing from. It took them 2 months to get me my vehicle repaired. They said it was because the General Motors strike and parts were behind.
Had my wife go in to get a slow leak in her tire fixed. It took a couple hours, and afterwards they informed her that the techs stripped the security lug on her tire and that we would need to purchase a new one from Amazon. It’s only roughly $15, but still an annoyance.
Everyone I came in contact with smiled at me. Very friendly atmosphere. Vassie was very kind, and patient. He helped me with my decision on which car to buy. Mino (sp?) was very kind also and explained all about the financing part of the deal. Reilly was great at explaining the technology of my Enclave and very friendly. Overall had a great experience!
I had a good experience with Aaron Burch locating me the truck and price that I wanted. Aaron even offered to have my new truck brought to me and it worked out great. Randy Cecil brought it right to my house and was super friendly and I look forward to working with him in the future.
I was not impressed at all. It started by me asking the service person if someone could help me with bluetooth in car .We just moved to canton when I bought car the dealer said I could set up my map app on the screen .The service person told me to just buy a holder from store and put my phone up that way.!! My car was ready so I went out there sat my car also the dealer told me when I bought car they would give a car wash and do inside also my surprise not done.At that point I had enough I left I just lost my father in law and had alot to do on my plate so I couldn't go back in.Very very Disappointed in this dealership dont tell your customers a bunch of lies to buy a car.!!! Not how to run a company!!!!
We scheduled an oil change and service to find out about a tapping noise when the wheels turn right on Monday December 30, 2019 at 7 am. My husband was there for 3 and a half hours then they told him they could NOT look at the noise. 3.5 hours for a SCHEDULED oil change. I’ll be taking my car somewhere else from now on. I now have to take a day off work to take my car somewhere else to get the noise looked at. I am extremely disappointed!