Amanda (my service advisor) was very helpful and informative about my service on my vehicle. The work was done very quickly (time between drop off and leaving with vehicle after service was completed was approximately 90 minutes). High marks for everyone!
Your service date is incorrect. I purchased a pair of Pirelli All Season tires at the dealership and had them installed on Thursday. 2/13/20. I did not receive a survey afterward. That day I drove the car home and on one errand . I did not drive the car until Sunday. On Sunday as soon as I left the house my low tire pressure light came on for the driver right side. That tire was nearly flat. My other front passenger side tire was low as well. My husband had to put air in the tires and I had to go back to he dealer on Monday. One tire had a rim leak and the other a stem leak. Although the new tire install was then fixed, the service department offered no apology for the inconvenience or even a coupon toward a future oil change or something. They just told it was no charge and gave me no paperwork. I have always had good service in the past but this experience definitely didn't meet my expectations. Now, my husband was in the dealer on 3/23/20 as his check engine light was on. He had a 10:00 a.m. I believe and waited an excessively long period of time for a diagnosis - about 2:30 p.m. for a spark plug. He had to keep checking with the service department. He said he never had such a poor experience there.
When I walked into dealer no one approach me, finally I went over to one person and ask if they could help me with a new car and she said she would have to take me to another salesman. She took me to another salesman and once I said I was here for another lease vehicle he said I have been assigned a sales person and he can not help me. They took me over to Don McTaggart who was a great sales person. He worked with me and I got the vehicle we wanted. However; when I went to pay the lease the credit person said I had to have a cashiers check. Don ended up taking me to a bank to get a cashiers check and when I got back with the credit person I ask him if this was the total price of the car or was there any other costs. He pointed to the price on one of the documents. I signed the papers and did not read them at the dealer but when I got home he did not tell me about the fee you charge if when the lease runs out and you do not but another car. I am 78 years old and probably will not get another car at 81, however; you are going to charge me nearly $500 when I turn in the car and don't buy another. Your credit people have a responsibility to tell customers about hidden costs and go over the documents and explain them to the customer.
I took my car in for a problem that was not fixed properly when it was under warranty. Now the problem worsened and my car was out of warranty and they were trying to charge me full price when the problem was never fixed correctly the 1st time. They had my car for 1 month to fix a microphone. No one called to update me I always had to call to figure out what was going on. Poor customer service. I will not take my car there again.
Ricardo was amazing. He was very proffesional, personable, knowledgeable and wasn���t pushy. He made it a point to make sure I was knowledgable and comfortable with the Deal. There was a manager that came over and yelled at Ricardo while I was there. That was unprofessional and made me feel uncomfortable and my 1st thought was maybe the manager didn���t want him to sale me a car. Discussing issues in front of customers while you are upset should be prohibited. If it weren���t for Ricardo convincing me to stay I would have took my business elsewhere.
Ricky Harmis is the salesman that I have dealt with the last two vehicles I have purchased. Ricky is a class act, he���s very personal, professional, and does his best to accommodate all of our wishes. I drive from an hour away to bring my business to Rickey and Todd Wenzel, we will be back. Also the finance guy we dealt with both times was amazing as well, got us through very promptly both times we purchased vehicles!