Very good experience! Thought I was having a braking problem with my 2017 Acadia. As it turned out their was no problem. Service Advisor Leonard Lightner did an excellent job of walking me through what, I thought, I was having a problem with! A very big thank you to Leonard and the Service Technician.
250 dollars for front brakes. Absolute rip-off. Lenny is not a good service person. He wasn’t the last time we had to deal with him and wasn’t again this time. He is rude, and not helpful. My husband went to pick the car up, and sat there while Lenny was on the phone talking about what tires would look good on someone else’s car. Then when he went to leave after someone brought the car around, they just left him, and didn’t bother to open the overhead door. He just finally got out of the car and had to open the door himself.
Lenard in service was very polite when I called to set a time to bring in my car I asked the parts department questions Bob Ken and derik were very nice to speak to they answered all my questions I through at them
Great service! Great deal! Salesman John Kujik treated us like family. Lease deal was set up to our specific finance needs, mileage needs and he even found the color I wanted. John took special car with with me as a Senior citizen to clean out my old car, transfer my plate and contacted my insurance company so I had nothing g to do but get behind the wheel and drive away. The special service of Ms Reilly LaPointe, who spent time setting up my radio, in car phone, and also the navigation system as an easy button to get me home. Thank you Todd Wenzel I will be back!
This was my first maintenance check up. Everyone was pleasant, but there were a couple of disappointments that I have come to expect at this dealership. The problems were resolved the same day, and my vehicle was completely serviced the same day.
The Service Dept representative was rude. I called ahead to make an appointment for my new Buick—the passenger rear window or door is noisy during higher speeds. I was told that I didn’t need an appointment, just to drop it off. When I stopped to drop it off, the Rep informed that I couldn’t, wanted to know who told me that, etc. Eventually, he agreed to service my car anyways. Nothing was “found” to be wrong with the weatherstripping, yet there is still considerable road noise on the passenger side. I’m very disappointed in this experience, and still have a noisy car window.