I had to bring my 2018 Terrain into the service dept because the check engine light came on as well as a message "Service ESC" then got an email to bring it in regarding the emissions. Apparently the 2018 model has had regular problems with the spark plugs. I've also had to bring it in 3 times (within the first year) for the transmission (9/20/18, 2/1/19 and 3/18/19).I'm still having problems with the transmission it doesn't always want to switch gears. Based on my research I see that many 2018 Terrain owners are having this problem. It is ridiculous to have had to had to bring this vehicle in 4 times within the first year for these issues. I have to pay $387.72 a month to drive a vehicle that I do not feel safe driving. I've had good experiences with the employees at this dealership (Lou, my salesman, Amanda Johnson, Bill Henderson and Todd Varga but unfortunately it's been a terrible experience with this vehicle. I would appreciate if someone would authorize my salesman Lou to end this lease and start a new one with an Acadia.
The team at Todd Wenzel provided, by far, the best dealership experience I have ever had. Very professional and absolutely attentive to every detail. I have already recommended them to friends and will continue to do so.
Jake Jacobs is very professional, courteous and friendly. Took care of my needs. Told me the shuttle service can be me up at my house & bring me to dealership to get my vehicle when it was done. Took care of my needs and was nice and sincere.