Slow to respond and greet. Lethargic looking. Not very friendly at check in. I bought Honda and Toyota vehicles for many years. Thought I would try Buick. Big difference in the way you are treated at dealerships. Honda and Toyota dealerships are more customer service oriented.
Todd Varga took the time to contact me and make sure all the arraignments I needed were perfect as well as going through what I needed so that there was no misunderstanding. Everyone involved was efficient, courteous, and professional including James Blackburn.
This time I waited little over an hours for Oil change and tire rotations. I like to suggest here that service advisors must be trained on Rewards point side. If they see that some one is reaching close to loose their rewards point they should suggest the customer to use those points to pay for services. I realized after paying by credit card that I will loose more than 150 dollars worth of reward money, if I don't use by the end of this year. This sounds me not a fair deal. If I knew before paying by credit card, I would have used that fund. I will see what can be done to save that money.
They were friendly from the time I walked in the door. My salesman helped me by showing me various vehicles until he found the one that I ended up leasing. The financing department helped me by getting me a higher tier rating.