the process for vehicle service is very efficient and customer service is awesome. Everyone is friendly and professional and tries to help you solve the problem at hand. Having the drivers there to take you home or pick you up is really convenient and their personalities are super. There is no hesitation with honoring coupons
Jacob was my Service Consultant today. He gave me excellent service which I have come to expect from Todd Wenzel. The estimate for the work I had done was spot on to the penny. The service was completed in a timely manner. It's people like Jacob that have made me a satisfied customer for more than 20 years and keeps me coming back. .Thanks Jacob!
I was told it would be an 1-hour wait for an oil change and a 1-hour wait for a car wash. I had a scheduled appointment for both items. The oil change was done quicker than that but they never sent the car to the wash and sent me on my way. Car never got washed...
I am not greeted in a timely fashion and I wait so long to get checked in. Everyone is on their computers and don’t recognize customers in line. Every time I come I say to my self it’s time to find a new dealer to go to for service. When I pick up my car I also wait forever it seems to be waited on. You need to fix this. Very unprofessional. I have been to other dealerships and this one needs work. Customer is number one it almost feels like the guys sitting behind their computers don’t want to wait on customers and fake being busy
They were best. They match the price. They offered water, tea, coffee and cookies. They have a good knowledge of technology and function of the car. I am very happy to buy my both the lacrosse from there.
Great experience at Todd Wenzel Buick GMC, very friendly staff and service. Ali did the best job getting me into a 2018 Terrain, love it! If you need a new ride make sure you see Ali, he will go above and beyond to make sure you are satisfied with your new purchase.